Jaya Terms and Conditions — The Complete Guide to Using the Platform

Jaya (hereinafter referred to as the "Platform") is an online gaming service provider. These Terms and Conditions ("Terms") constitute a legally binding agreement between Jaya and its users ("Members").

By accessing or using this Platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of them, please refrain from using this Platform.

• Jaya's services are available to adults only (18 years of age or older).
• The service may not be used from countries or regions where online gaming is prohibited by law.
• Jaya reserves the right to suspend or terminate any Member's access to its services at any time, at its sole discretion.
• Although these Terms are provided in Bengali, the original English version shall take legal precedence.

To become a Member of Jaya, you must complete the registration process and provide accurate, truthful information. Accounts created with false or incorrect details may be suspended at any time.

• Each individual may register a maximum of one account.
• If multiple members of the same household register accounts using the same address or payment method, Jaya reserves the right to carry out verification.
• Members are fully responsible for keeping their account password and personal details confidential.
• Transferring or selling your account to another person is strictly prohibited.
• Jaya may request identity verification documents at any time for KYC (Know Your Customer) purposes.

Jaya regularly offers bonuses and promotional deals to its Members. Each bonus comes with its own terms, and failure to meet those conditions may result in the bonus and any associated winnings being forfeited.

• Wagering Requirement: Each bonus comes with specific wagering requirements, which will be clearly stated in the bonus details.
• Validity: All bonuses have an expiry date. Any unused bonus will be automatically forfeited once it expires.
• Game Restrictions: Some bonuses are restricted to specific games. Using a bonus on games outside those specified in the bonus terms may result in the bonus being voided.
• Multiple Accounts: Using multiple accounts to claim bonus benefits is strictly prohibited.
• Bonus Abuse: Any fraudulent attempt to exploit the bonus system will result in permanent account closure.

To keep transactions on Jaya fast, secure, and hassle-free, we support multiple payment methods — including mobile banking, bank transfer, and e-wallets.

• Deposits are generally credited to your account instantly.
• A minimum withdrawal amount applies and is subject to change from time to time.
• Withdrawal processing typically takes 1–3 business days.
• Only payment methods registered in the Member's own name may be used on an account.
• KYC verification is mandatory before any withdrawal can be processed.
• Jaya reserves the right to verify any suspicious or unusual transactions.

All games on Jaya are powered by internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased. This technology is regularly audited by independent third-party auditors.

• If a technical error occurs affecting a game outcome, the bets for that round may be voided.
• If a game is interrupted due to network issues, Jaya will determine the outcome based on the last recorded game state.
• Any winnings obtained by exploiting a bug or error in a game will be considered void.
• Logging into the same account from multiple devices simultaneously is discouraged and may be flagged as suspicious activity.
• For Sports Betting, final settlement will be made after the official result is announced.

Jaya believes gaming is meant to be fun — not a guaranteed way to make money. We want all our Members to play in a controlled and responsible manner.

• Jaya provides Members with the option to set daily, weekly, and monthly deposit limits.
• Any member can activate a temporary break or self-exclusion on their account at any time.
• If you notice signs of gaming addiction, seek professional help immediately.
• It is the Member's own responsibility to prevent minors from accessing the platform.

Jaya reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• If registration is completed using false or misleading information.
• Operating multiple accounts.
• If any bonus or promotion is misused.
• Involvement in fraud, hacking, or any other dishonest activity.
• If the platform's security or the interests of other members are put at risk.
• Failure to cooperate with the KYC verification process.

Members may also request account closure at any time. Any pending valid withdrawals will be settled before the account is closed.

Jaya takes the protection of Members' personal data very seriously. Our full Privacy Policy is published separately.

• Member information is never sold or shared with third parties without authorization.
• All transactions are secured with 256-bit SSL encryption.
• Information may be disclosed to relevant authorities when required by legal obligations.

If you have a complaint, please contact our Customer Support team in the first instance. We make every effort to resolve complaints within 48 hours.

• If a complaint is not resolved within 30 days of submission, a formal dispute process will be initiated.
• In disputes regarding game outcomes, Jaya's server records shall serve as the final and conclusive evidence.
• Account activity may be restricted while a dispute is being reviewed.

Jaya reserves the right to modify, amend, or update these Terms and Conditions at any time. Members will be notified of significant changes via email or platform notification in advance.

• Continued use of the platform after updated terms take effect constitutes acceptance of the new terms.
• Check this page regularly to stay up to date with the latest Terms and Conditions.
• If any part of the Terms is unclear, you are welcome to contact the support team for clarification.